​​​​​​​Meet the Waterfords Property Management Team

News at Waterfords | 14/04/2021

Meet the Waterfords Property Management Team

Waterfords Estate Agents’ Property Management team are based in our Fleet branch. Working closely with the Lettings team across our branch network in Surrey, Hampshire and Berkshire, we wanted to put faces to names for our landlords, investors and tenants.

About the Property Management Team

Our team of four talented Property Managers have over 25 years combined experience in lettings and property management, meaning your investment is in safe hands.

As a landlord, you have a single point of contact within the team throughout the entire lettings process. This allows complete continuity throughout each stage of the lettings and tenancy process.

We offer an in-house property management service and use local contractors. This means we know the local area and your property like the back of our hand. Our contractors act as an extra pair of eyes between inspections. They offer value, quality of service, protection through insurances and more importantly a guarantee of works.

We are ARLA qualified and ensure compliant processes throughout the whole tenancy. We are proud to offer experienced, proactive support with superior service levels. We are the top independent estate agent in the area we operate for customer service, giving you peace of mind as a landlord.

What else can the Property Management Team help with?

  • We provide a record of all communication, maintenance requests and timescales. This is incredibly important should escalation of an issue within the tenancy arise.
  • You will have access to your own Landlord Account. You will have immediate access to agreements, statements and inspections 24/7.
  • We also provide an online maintenance reporting tool for your tenants which can be accessed 24/7, as well as the ability to speak to a member of the team during working hours.
  • We offer digital signatures – and a virtual signing process
  • We give your tenants tips to look after your home. For example we provide advice on how to avoid condensation.

Meet the Waterfords Property Management Team

It’s nice to put a face to a name, especially when it’s something as important as your property investment! Meet our friendly, local team below.

Sam Arfield – Property Management Team Leader

Sam leads the Property Management and Lettings admin team. With 20 years working in the property industry, the majority of her experience is in lettings, management and investment.

Sam has lived locally for 14 years and currently lives in Camberley. She has two children aged 10 and 12 who kept her busy with home-schooling during lockdown! She loves gardening and has an allotment, alongside travelling and running.

Fun Facts: Sam is from Leicester and loves her Midlands roots. She still support LCFC. During lockdown she learned to flamenco dance and refreshed her Spanish!

Fiona Marchant – Senior Property Manager

Fiona is a senior member of the Property Management team. She started in Lettings and Property Management 20 years ago before taking a break to start a family, returning to her career when her children started school.

Fiona has two teenage girls and four cats at home, which certainly keep her busy! She has lived in Farnborough her whole life and knows the area inside out which comes in handy for our tenants and landlords. Fiona has also completed an Open University Course in Health and Social Care.

Fun facts: Fiona is a bit of a rum connoisseur! She also spent lockdown learning how to make and post TikTok videos to keep her and her girls amused!

Elise Griffin – Senior Move-In Coordinator

Elise has 2 years’ experience in lettings and property management and has a strong customer service background. She works on new move ins and handles the Lettings accounts. Elise is legendary for her outstanding customer service and is regularly recognised in Trustpilot reviews for going above and beyond for our landlords and tenants.

Elise has lived in Fleet for 15 years and knows the local area like the back of her hand!

Fun Facts: Elise is an expert artist and specialises in fine line anima portraits. Her mum works for Waterfords in our Head Office too! Elise worked throughout all the lockdowns, keeping the property management department afloat during challenging times. She also found the time to learn Welsh!

Brittany Folan – Property Manager

Brittany has 3 years’ experience in lettings and property management and has a lot of customer service experience helping landlords and tenants throughout their tenancy. Brittany lives in Wokingham and has lived in Berkshire all of her life, giving her a great deal of local knowledge that helps our landlords and tenants.

Fun facts: Brittany has a qualification in hair and beauty and has also won an award in childcare. During lockdown she spent time learning how to cook delicious meals for her family.

What do landlords and tenants think of Waterfords?

“Really professional manner and seem to care greatly about their customers. We recently had a gas leak identified - within 30 minutes, an engineer came out and the issue was rectified. We were updated throughout and treated extremely well.”

Waterfords tenant - Aaran Fraser-Hitchen, Google review April 2021

“I find the Waterfords Lettings Department very good. Any properties I have available normally get let quickly, and at a good price, Sam is particularly helpful when dealing with day to day matters, and takes the stress away from me as a landlord, which is exactly what I am looking for.”

Waterfords Landlord – Doug, Trustpilot review March 2021

You can read all our customer reviews on our website: click here


Get in touch

Whether you are a tenant looking for a property to let, an experienced landlord or someone considering property as an investment opportunity. Contact our friendly and experienced Letting and Property Management Team, based in Fleet, Hampshire.

01522 786064 or email propertymanagement@waterfords.co.uk