Waterfords celebrates reaching 1000 Trustpilot reviews!

News at Waterfords | 28/05/2020


Waterfords Estate Agents, which has branches in Camberley, Chobham, Fleet and Yateley, is celebrating reaching a customer service milestone with review platform, Trustpilot.

In just 4 years, the company has received 1000 reviews and has an impressive 4.9 out of 5 rating. 

Waterfords is ranked as one of the top ten estate agents in the UK on Trustpilot. This means are the number one High Street estate agent for customer service in the towns and villages we operate. We continually aim to innovate, inspire and re-build a positive attitude towards estate agency. 

Brendan Cox, Managing Director at Waterfords, said “Having Trustpilot has allowed us to go one step further to offer complete transparency and guaranteed authenticity to any customer interested in using our services.

Since Gary Brook and I opened the first Waterfords office 25 years ago, we have built up a unique reputation for having a truly honest fresh approach to selling and letting property. We set out with the simple vision of changing the perception of estate agency through outstanding customer service.

I am absolutely delighted to reach this customer service milestone and without a doubt I believe the main reason for our success is the Waterfords team.

They are nothing like the stereotypical sales people that the property industry was traditionally known for, but carefully chosen for their honesty, professionalism and most importantly: their dedication to their customers."

Trustpilot is an independent dedicated review site which imposes strong guidelines, coupled with manual and automated processes to ensure complete trust in online reviews. Genuine reviews written by consumers are published instantly without censoring, and Waterfords personally responds to every single one of them.

Co-owner of Waterfords, Gary Brook, says the scheme has had a positive impact on everyone in the company, ensuring our customer service is even more of a priority that ever before. 

He comments: - “We pride ourselves on being upfront, honest and changing the perception of estate agency and want to prove that we really do go above and beyond for our clients. Giving all customers the opportunity to review their experience, good or bad, allows us to invest in further training for our staff in areas that our customers sometimes feel let down. The only way to do this is to be completely transparent and let our customers give us honest and constructive feedback. If we know how our customers truly feel, then we can only go from strength to strength by putting improvement plans in place.”

Read all 1000 customer reviews here. Alternatively, we have talked about a few of our absolute favourites in our latest video: