Waterfords to launch upgraded landlord service in 2019

News at Waterfords | 01/05/2019

At Waterfords we are devoted to providing a high level of service to ensure that our landlord’s properties are managed to the highest standard in terms of marketing and compliance. 

There is no doubt you will be now be aware of the approaching legislation changes affecting all rental properties from 1st June 2019. Due to these changes, Waterfords Lettings want to go the extra mile for existing and new landlords to provide an upgraded service and be completely transparent about landlord and property management fees put in place moving forward.

Existing landlord service

We pride ourselves on managing your property as if it was our own home, with a dedicated personal approach. We understand the importance of transparency for our landlords. Our Lettings team are eager to make sure our customers have all the information needed and know the options available to them to ensure that the rental process runs as smoothly as possible.

Over the years Waterfords has continually developed and grown the services provided to you by embracing the changing conditions of the lettings market and adapting to new technology, which includes, but is not limited to;

A dedicated property manager for your property or portfolio 

Improvements to property visit reports with specialised software

Offering electronic signature software for documents, enabling documents to be signed and returned quicker, to protect you as a landlord

The How to Rent Guide, landlord gas safety certificate (if applicable) and Energy Performance Certificate (EPC) being served to the tenant during the renewal process

Protection to yourself by Waterfords systems against new EPC legislation (Minimum Energy Efficiency Standards), preventing the homeowner from fines up to £5000

Completing Right to Rent checks on each tenant in line with Government legislation 

Providing advice on the changes in HMO Regulations 

Ensuring that data is stored in line with GDPR, including previous tenancies 

Upgrading our existing landlord service

We continually aim to innovate and improve our service for our landlords. We are delighted to announce that later in 2019, we will be expanding on our existing property management service and offering a variety of upgraded management packages for our landlords to choose from. 



Referencing that covers credit checks, landlord referencing, employment checks, affordability and now also offering CIFAS and default Database checks. 

The landlord will also receive £50,000 legal cover including eviction costs.


Referencing that covers credit checks, landlord references, employment checks, affordability and now also offering CIFAS and default Database checks.

£50,000 legal cover including eviction costs.

100% of the monthly rent covered in the case of arrears, paid up to six months

No policy excess if Inspire pro policy is taken out


Referencing that covers credit checks, landlord references, employment checks, affordability and now also offering CIFAS and default Database checks.

£50,000 legal cover including eviction costs.

100% of the month rent guaranteed from the date the tenant moves in. 

Hassle free service with full peace of mind with regards to control of property and rent income.

All the above services benefit from a dedicated team to assist on evictions, returning the property back to the landlord in 122 days on average (national average 320 days). More information on these competitive service packages will be available in the coming months. Email propertymanagement@waterfords.co.uk to make sure you are first to know about the changes.

Lettings legislation changes 2019

This year we now face further legislation changes set by the Government with an upcoming Tenant Fee Ban. The new law includes;

Security deposits for all current tenancies will be capped at 5 weeks and the difference in the deposit will have to be returned to the tenants at the stage of renewing the tenancy

Holding deposits for all new tenancies will be capped at one week

Tenants are unable to be charged for independent check ins 

If you would like further information on these legislation changes, please see the government website:



Should you have any questions please do not hesitate to contact our Lettings Area Manager, Samuel Charlton or our Head of Property Management, Emily Pilbeam. They would be happy to help with any queries in relation to your portfolio and upcoming changes.

Click here to contact Waterfords Lettings


Our priority is the safety of our staff and customers.

We are able to offer viewings, property visits and in-person valuations while following strict hygiene procedures. If you do need to visit a Waterfords branch, it is preferred that you do so by appointment. Get in touch with us to arrange this

Camberley - 01276 66566, Camberley@waterfords.co.uk

Chobham - 01276 858589, Chobham@waterfords.co.uk

Fleet - 01252 623333, Fleet@waterfords.co.uk

Yateley - 01252 870222, Yateley@waterfords.co.uk

Lettings - 01252 623330, Lettings@waterfords.co.uk