Spoilt for choice? Make sure you choose the best

News at Waterfords | 31/05/2019

Today, we have more choices than ever before. From the half-fat, decaf, double froth cappuccino at your local coffee shop to the fifty shades of white available at your local DIY store (Chapel Porth or Dover Skies anyone?). When it comes to selling your home, selecting an estate agent is no different, except this time it’s not a £3.60 coffee you’re choosing, it’s someone to help guide you through the biggest investment you’ll ever make.


With so many estate agents these days, it can be daunting trying to work out which agent is right for you. How do you even begin to choose?


Like most choices we make, it’s always more reassuring to make one based on a recommendation. And for us, there’s no better recommendation than from Relocation Agent Network. They chose us to be a ‘Local Expert’ which means they not only recommend Waterfords to every seller in Camberley, Chobham and Yateley, but also to the market leader in relocation services, Cartus, who relocates employees for their corporate customers.   


Who Are Relocation Agent Network?

Relocation Agent Network is a national network of estate agents across England, Scotland and Wales and a division of Cartus. They search the UK for the very top estate agents to represent them as Local Experts and only invite one company from each area to join. So Waterfords is the only estate agent in Camberley, Chobham and Yateley to be selected. 


Why Did Relocation Agent Network Choose Waterfords?

The team at Relocation Agent Network has a list of strict criteria they look for in any of their member agents:

In-depth local knowledge

Quality customer service

Proven experience in the marketplace 

Innovation in business


…It turns out, we tick all the boxes. So if Relocation Agent Network – experts in estate agency excellence – chose us, why wouldn’t you?


Waterfords staff member accredited as a relocation specialist


Rebecca Mansell from Waterfords is celebrating after becoming an accredited Relocation Agent Specialist. The accreditation was awarded by Relocation Agent Network and is achieved by completing a comprehensive online training programme, The Importance of Service. 


A national network of independent estate agents (of which Waterfords is a member), Relocation Agent Network introduced the training programme to ensure each of their members provides the very highest customer service to those relocating around the UK. Rebecca joins existing Relocation Agent Specialist, Theresa Heath, who was accredited in 2018.


How does having a relocation specialist help our customers?


To be successfully accredited, our staff must complete three phases of learning, which begins with four training sessions on the importance of customer service. This is followed by three online seminars covering the Relocation Agent Network Referral Process and how best to help customers who are relocating around the UK. Finally, participants must convert their theoretical learning into a practical skill set by delivering assistance to three relocating customers.


By working with fellow members across England, Scotland and Wales, Relocation Agent Network members provide an exclusive relocation referral service to customers. For those relocating to Camberley, Chobham or Yateley, Waterfords guides their customers through the daunting task of moving to an unfamiliar location. This includes local area information on schools and amenities, popular neighbourhoods and (of course) finding the right property for them. The introduction of a Relocation Agent Specialist to the Waterfords team, ensures that this process is made even smoother. 


Waterfords Managing Director, Brendan Cox said, “We take staff development very seriously and Rebecca’s Relocation Agent Network accreditation is a great example of what can be achieved when staff are supported properly to improve their skill set. Of course, having a Relocation Agent Specialist in the team is also great for our relocating customers.”


Relocation Agent Network’s Managing Director, Richard Tucker said, “Selected by us as the best independent estate agent to represent the Network in Camberley, Chobham and Yateley, Waterfords have proved themselves as the area’s Local Expert. So with the addition of an in-house Relocation Agent Specialist, they have gone one step further to provide relocating buyers and sellers with the very best customer service.” 


Thinking of selling?

Through our Relocation Agent Network membership, we are able to offer sellers a completely unique channel of buyer that no other estate agent in the area can provide. Visit https://www.waterfords.co.uk/branches/relocation-agent-network to find out more. 


Get in touch with our Relocation Specialists, Rebecca and Theresa, today to find out more about how Waterfords go further for you during your moving journey.


01252 235348