At Waterfords our goal is to deliver an exceptional customer experience, in a positive and professional manner and pursue excellence in everything we do. The development and encouragement of our staff enables us to achieve this.

Waterfords reward hard work, providing the opportunity for talented and enthusiastic individuals to thrive in an incentive driven environment with no limits. You will receive continuous training throughout your career.

Job Purpose:

• To deliver exceptional customer service to our house builder clients throughout the life-cycle of a new homes development.
• To ensure that sales targets are met in line with our clients’ expectations and working in conjunction with our entire branch network.
• To generate and deliver innovative marketing initiatives through the pre-launch, launch and ongoing marketing process for each of our developments and working closely with our house builder clients and their marketing agencies.
• To maintain excellent internal and external weekly reporting.
• To generate additional income for the company through mortgages, conveyancing, part exchange, assisted move and lettings referrals.
• To aid the New Homes team in producing comprehensive pricing advice and maintaining robust market research across the branch network.
• To support the New Homes Manager with generating new business for the department and nurturing current and future client relationships.

Dimensions:

Internal working relationships with: -

Land department, Managing Director, Residential Office Managers, Residential Lettings Directors and Mortgage Advisors where appropriate

External working relationships with: -

• Business contacts within developers including one off builders through to national PLC house builders.
• Solicitors and mortgage brokers
• Land & New Homes Network and its associated member agents

Principle Accountabilities:

• To ensure exceptional client relationships are maintained
• To generate fee income from new homes sales and associated peripheral business opportunities for the group.
• Providing all round sales support for the New Homes Team enabling them to focus on winning new business and evolving the Group’s new homes strategy.
• To ensure that exceptional client service standards are delivered both in verbal and written communications

Job Challenges:

• To balance customer demands whilst delivering the shared objectives.
• Developing new relationships with clients not already working with the Group.
• To maintain tenacity needed to ensure our branch network provide the level of support required to achieve our objectives.
• Creating systems and processes to enable greater capacity for handling more business.

Additional Information:

Whilst the role is primarily focused on delivering an exceptional service to our clients, it is expected that due to the employee having sales experience that they will offer a positive input into the day to day running of the department and assist with business development.
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Job Types: Full-time, Permanent

Salary: Up to £35,000.00 per year

Additional pay:

• Commission pay
• Performance bonus

Benefits:

• Company events
• Company pension
• Life insurance
• On-site parking
• Referral programme
• Sick pay

Education:

• A-Level or equivalent (preferred)

Experience:

• Estate Agency or New Homes: 2 years (required)

Licence/Certification:

• Driving Licence (required)

Work remotely:

• No

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If you are interested in any of the above positions, please email your cv and covering letter to: danielle.griffin@waterfords.co.uk or call us on 01252 235348.